We apologize for any inconvenience you experienced with the additional import shipping costs. Our team is committed to providing transparent pricing and we do mention on our website that orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TOYOTA GAZOO Racing Store is not responsible for these charges if they are applied and are your responsibility as the customer.
With the recent tariff implications within the USA we saw prices going up and down weekly.
We are looking at ways to ease this issue for our customers and need to spend time reviewing our options to ensure we get it right.

Quality is of paramount importance to us so if your 1* review does relate to this then we would of course appreciate the oppourtunity to investigate further.
Our customer service team are always on hand to help with any issues so if you would care to make contact with us via sales@toyotagazooracingstore.com explaining in a little more detail what the issue is, we can hopefully come to a resolution..

Thank you for your review. We're so glad to hear that you're enjoying our NEW Toyota Gazoo Racing Multi-Tool. It's definitely a great little tool to have in your car for any unexpected situations. Thanks for choosing our product! :)

Thank you so much for taking the time to leave a review.
We are thrilled to hear that you love our NEW Toyota Gazoo Racing Multi-Tool.
We strive to provide high-quality products that our customers will enjoy. Your satisfaction is our top priority and we appreciate your support.